6 TERMS AND CONDITIONS Please take a moment to familiarize yourself with our terms and conditions. By making a booking with ATB Coaching you are deemed to accept and adhere to our Terms and Conditions. Booking All bookings are taken via our website, atbcoaching.co.uk. For 1-2-1 bookings you are advised to contact us first to arrange a convenient date. Group sessions are fixed dates. All bookings will be confirmed once payment has been taken. If you do not receive confirmation, please contact us to confirm your booking has gone through. Cancellation by client Cancellations by the client before 14 days to the course commencing are refundable minus a 20% administration charge. Cancellations by the client within 14 days of the course commencing are non transferable and non refundable. Cancellation by ATB Coaching In all circumstances ATB Coaching will endeavour to make sure your day goes ahead as planned. In the unforeseen event of a course cancellation ATB Coaching will refund 100% of course fees or a course date transfer. Personal details Payments are made using an approved secure system and details will not be retained in the system once the order has been processed. We require you to register your Personal Data in order to make a booking so we can contact you should there be a problem with your order. Please ensure you check details provided for accuracy so we can ensure effective communications with you.
Vouchers Vouchers can be used on any skills course or private coaching day. Vouchers are only valid with ATB Coaching and are subject to our terms and conditions. Vouchers are non refundable Vouchers are subject to verification upon booking. Vouchers must be booked and used within 6 months of purchase or they will expire. You are advised to make your booking as soon as you receive your voucher as dates may become limited throughout the year. Vouchers may be extended for a re-booking fee of £50 ( on a case by case basis ) Vouchers that are over 6 months out of date are void and non refundable. . Important Information Insurance ATB Coaching accept no liability for personal accident, loss or damage to personal equipment of clientele participating on a course. As mountain biking is a hazardous sport we recommend that all participants take out personal accident insurance. Participants take part in courses at their own risk and they must abide by the rules laid down by the instructor at the present time. Medical and Fitness When booking on a course it is your responsibility to make sure you are at the minimum fitness level required stated in the course information area. You are required to read and tick the participant declaration when booking a course. Personal equipment Bike – It is your responsibility to make sure your bike is both serviceable and safe, all bikes will be checked by the instructor prior to the course commencing. Personal protective equipment – Helmets and gloves must be worn at all times, knee and elbow pads are at your own disgression. Venues and Timings ATB Coaching provide basic information in order for you to get to the venue where your course will take place. It is your responsibility to ensure you get to the venue on time. If you have any doubts about the meeting point, please ensure you contact us prior to the course commencing. You are advised to arrive at least 30 minutes before your session starts. Sessions will start on time and if you arrive late and miss the safety briefing you may not be able to join the session. If you book a private session and are late, you will forfeit part of your session, for example, if you book a 3 hour session but arrive an hour late, your session will be the remaining 2 hours. If you are unsure to any of the Terms and Conditions, please contact us with your concerns.